Notification Ecosystem
A dashboard notification ecosystem that makes critical merchant communications easier to find, understand and act on.
The probelm
Email was Checkout.com’s primary communication channel. With merchants receiving messages from multiple teams, critical updates were easy to miss and time-sensitive actions could be delayed.
Reducing email volume wasn’t enough. Merchants needed a way to see what mattered, understand the urgency and take action.
Merchants wanted earlier warnings, clearer urgency signals and more control over notifications, particularly for payment performance and fraud incidents.
My role
I designed the Vault dashboard, connecting an overview of stored credentials with individual card details and editing.
The solution
Create a centralised dashboard that provides clear visibility of critical alerts, their status and impact, and the communications associated with them, enabling teams to respond faster, stay aligned, and reduce missed or duplicated actions.
Established reusable notification patterns and communication guidelines.
Enabled a more structured approach to managing critical merchant communications.
Outcome
13.1% click rate
Recorded a 13.1% click rate (429 of 3,268 users) during the initial launch period.
Notification inbox
Help user track critical information in a centralize place and quickly prioritise what tasks are urgent
Notification admin tool
Enable internal teams to manage and schedule notifications while protecting merchants’ attention.
